Return Policy

It's important that both Simpson's Greens and our customers follow the same policies and procedures concerning returns. Outlined below are the procedures that need to be followed in order for your credits to be accepted:

1. All quality issues must be reported to your salesperson at Simpson's Greens by phone within 24 hours of receiving the product. You must inform him/her of the quantities, item(s) LOT number, issue(s), and provide pictures of the damaged goods. The salesperson is to provide you with a control number for this specific return.

2. Please be aware that not all shipments can be protected from heat or extreme cold temperatures. This includes but not limited to all courier companies (e.g. FedEx, UPS, etc.). If this is the case we recommend contacting your shipper as we are not responsible for damages occurred during these scenarios and credits will not be accepted.

3. Upon receipt of your product it's necessary to examine the item(s) thoroughly. We are not responsible for damage or mishandling caused during transit by any carrier. Claims will need to be filed with the carrier, not Simpson's Greens & Floral, for your monetary recovery. All invoices are due within terms even when a claim is involved.

4. It is vital you provide your salesperson with a full description of the item(s) in the credit, LOT number(s), and provide pictures in order for the credit to be processed by our internal system. Failure to do so in a timely manner will force us to decline credit.

In order to keep your account in good standing we need for you to follow these procedures carefully. No exceptions will be made to any account. We are fully aware of the problems that may arise concerning quality issues and are prepared to work with you on the solutions needed.

If you have any questions please feel free to call 1-877-7-GREENS. We thank you for your business and look forward to a long lasting relationship.